Ordering Information

– Terms and Conditions –

 

COVID-19 Policies

• Please follow this link for our current COVID-19 policies and procedures

Ordering and Cancellation Deadlines:
• Breakfast, hot lunch, bento boxes | 12:00 noon the business day prior to the delivery
• Special orders | 4:00 pm two business days prior
• All other products | 4:00 pm the business day prior to the delivery

Delivery Windows:
• Breakfast | 30 minutes
• Lunch | 1 hour
• Multiple Addresses | 2-hours

Minimum Order:
• $20 minimum

Additional Charges:

• 5% GST


• Delivery charge [on orders over $20 within a 10k radius of our Cravings location] | $0


• Delivery charge [on orders under $20 or outside a 10k radius of our Cravings location] | $12


• Out of town deliveries | add $2 per kilometre outside of city limits (please inquire)


• Linens and other rental equipment are available upon request for an additional charge

  

Cancellation Policy:
• If orders are cancelled after the ordering deadline, 50% of total invoice will be charged

• If the food has been dispatched, it will be invoiced in full

• In order to receive a full refund, cancellation notice must be received by these times:
- Breakfasts, hot lunches, bento boxes | by 12:00 noon business day prior to delivery
- All other products | 4:00 pm business day prior to delivery

Delivery Receiving Policy:


• Upon ordering, a site contact and phone number will be requested


• If there is no one present to collect the order upon arrival of the driver (within the delivery window) the driver will wait a maximum of 15 minutes.


• If there is no one available to receive the delivery:

• Household - It will be left at the front door. If the food cannot be left (ex - apartment building), it will be brought back to our address at 7207 Fairmount Drive SE for pick up.

• Business - It will be left with reception. If the food cannot be left, it will be brought back to our address at 7207 Fairmount Drive SE for pick up.

• A second delivery attempt may be made once the driver’s other orders have been delivered. (Please note this may take up to three hours).

 

Allergy Disclaimer
Due to the nature of some allergies and intolerances, we cannot guarantee food safety for those with severe allergies. Please note we use allergens such as gluten, dairy, shellfish and nuts in our facilities. Office Gourmet Catering makes a great effort to instruct food production staff on the severity of food allergies, mitigate cross contamination and identify ingredients that may cause allergic reactions for those individuals with food allergies. However, the possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice, also exists.

We strongly recommend ordering a separate plate for anyone with severe allergies. Guests who may have a life threatening reaction should consider avoiding the consumption of any food at the event.

Hours of Operation:
• Office Hours | Monday-Friday from 8:30 am - 4:30 pm
• Delivery Hours | Monday-Friday from 6:00 am - 5:00 pm
• Please inquire about deliveries outside of our regular delivery hours

Menu items include all necessary serving utensils, eco-friendly disposables and napkins.

For receptions, barbeques, weddings, rentals and themed events, please call Great Events Catering at 403-256-7150 or visit www.greateventsgroup.com