Ordering Information
– Terms and Conditions –
COVID-19 Policies
• Please follow this link for our current COVID-19 policies and procedures
Ordering and Cancellation Deadlines:
• Breakfast, hot lunch, bento boxes | 12:00 noon the business day prior to the delivery
• Special orders | 4:00 pm two business days prior
• All other products | 4:00 pm the business day prior to the delivery
Delivery Windows:
• Breakfast | 30 minutes
• Lunch | 1 hour
• Virtual Meetings (Multiple Addresses) | 2 hours
• Please calculate 20 minutes for the set up of hot food
Minimum Order:
• Hot breakfast and lunch products | 12
• All other products | 9
• Minimum order value | $50
Additional Charges:
• 5% GST
• Delivery charge [all orders] | $17
• Small order delivery charge [orders under $150] | $20
• Coffee/tea equipment pick up | $17 (waived when ordered in conjunction with a hot breakfast or hot lunch order).
• Hot food service charge | 18%, up to $60 (whichever is less)
• Out of town deliveries | add $2 per kilometre outside of city limits (please inquire)
• Linens and other rentals equipment are available upon request for an additional charge depending on
the items required
Cancellation Policy:
• If orders are cancelled after the ordering deadline, 50% of total invoice will be charged
• If the food has been dispatched, it will be invoiced in full
• In order to receive a full refund, cancellation notice must be received by these times:
- Breakfasts, hot lunches, bento boxes | by 12:00 noon business day prior to delivery
- All other products | 4:00 pm business day prior to delivery
Delivery Receiving Policy:
• Upon ordering, a site contact and phone number will be requested
• If there is no one present to collect the order upon arrival of the driver (within the delivery window) the
driver will wait a maximum of 15 minutes.
• If there is no one available to receive the delivery after that time the policy is as follows:
• Household - It will be left at the front door. If the food cannot be left (ex - apartment building), it
will be brought back to our address at 7207 Fairmount Drive SE for pick up.
• Business - It will be left with reception. If the food cannot be left, it will be brought back to our
address at 7207 Fairmount Drive SE for pick up.
• A second delivery attempt may be made once the driver’s other orders have been delivered. (Please
note this may take up to three hours).
Service Charge on hot food orders includes:
• Chafing dishes and sterno fuels
• Serving utensils
• Buffet set-up
• Equipment pick-up
Allergy Disclaimer
Due to the nature of some allergies and intolerances, we cannot guarantee food safety for those with
severe allergies. Please note we use allergens such as gluten, dairy, shellfish and nuts in our facilities.
Office Gourmet Catering makes a great effort to instruct food production staff on the severity of food
allergies, mitigate cross contamination and identify ingredients that may cause allergic reactions for those
individuals with food allergies. However, the possibility that manufacturers of the commercial foods we
use could change the formulation at any time, without notice, also exists.
We strongly recommend ordering a separate plate for anyone with severe allergies. Guests who may
have a life threatening reaction should consider avoiding the consumption of any food at the event.
Hours of Operation:
• Office Hours | Monday-Friday from 8:30 am - 4:30 pm
• Delivery Hours | Monday-Saturday from 6:00 am - 5:00 pm
• Please inquire about Sunday or after-hours deliveries
Menu items include all necessary serving utensils, eco-friendly disposables and napkins.
For receptions, barbeques, weddings, rentals and themed events, please call Great Events Catering at 403-256-7150 or visit www.greateventsgroup.com
